Terms & Conditions

Terms and Conditions

These Terms and Conditions are the standard terms that apply to all Packages provided by us, Tilyz AI Ltd, a company in England and Wales, whose office address is at 128 City Road, London, EC1V 2NX (“the Company”) and purchased via our website.

Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

 “Client” means the customer detailed in our Contract to which the Services are to be supplied;

“Contract” means the legally binding agreement formed as detailed in clause 2 for our provision of the Services, which constitutes our entire scope of works and will incorporate and be subject to these Terms and Conditions;

“Content” means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code, downloadable pdf and software and any other form of information capable of being stored in a computer that appears on or forms part of our webpage or Program.

“Register” means completing the registration process on the web page or app and accepting the terms and conditions.

“User” or “Users” means any third party that accesses the Website or App and is not either (i) employed by us and acting in the Package of their employment or (ii) engaged as a consultant or otherwise providing services to us and accessing the Website or App in connection with the provision of such services; and

“Website” means https://www.tilyz.co.uk

1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:

1.2.1 “we”, “us” and “our” is a reference to the Company and includes our employees, subcontractors and agents;

1.2.2 “you” and “your” is a reference to the Client and includes your employees, subcontractors and agents;

1.2.3 “writing” and “written” includes emails and similar communications;

1.2.4 a statute or a provision of a statute is a reference to that statute or provision as may be amended or re-enacted at the relevant time;

1.2.5 “these Terms and Conditions” is a reference to these Terms and Conditions as may be amended or supplemented at the relevant time;

1.2.6 A clause is a reference to a clause of these Terms & Conditions;

1.2.7 a “Party” or the “Parties” refer to the parties to these Terms and Conditions.

1.3  The headings used in these Terms and Conditions are for convenience only and shall have no effect upon their interpretation.

1.4  Words imparting the singular number shall include the plural and vice versa. References to any gender shall include the other gender.  References to persons shall include corporations.

The Contract

These Terms and Conditions govern the sale of all Products by us and will form the basis of the Contract between you and us. If you wish to place an order with us, our webpage or app will guide you through the process to buy a product.

Orders must not include anyone under 13 years of age.

Your order and payment constitute an offer to us, all orders are subject to acceptance by us. We will confirm such acceptance by email to let you know the order and has been successfully confirmed. The contract between us will only be formed when we send you the order confirmation. Orders shall not be deemed confirmed until the payment is either paid in full or where agreed the first instalment has been made.

Signing up on our webpage or app, creates a legally binding Contract between us and you and includes the acceptance of these Terms and Conditions, which will apply between us.

No terms or conditions stipulated or referred to by you in any form whatsoever will in any respect vary or add to these Terms and Conditions unless otherwise agreed by us in writing.

You are responsible for the accuracy of any information submitted to us and for ensuring that the Contract reflects your requirements.

The Contract will commence on the start date specified and will continue for the Term stipulated in the agreement.

4.1 Payments processed by Tilyz

If you are making a payment on Tilyz via our Integrated Checkout service, then Tilyz accepts a variety of payment options, including credit and debit cards. When you make your first payment through the Integrated Checkout service, you will be asked to enter your shipping address and billing/payment details to purchase the item.

All payments are to be made in pounds sterling, without set-off, withholding or deduction.

All payments made via the web page will go through a payment gateway provider, such as Stripe. No credit or debit card information is provided to us, and completion of the transaction will be subject to you agreeing to Stripe’s terms and conditions. A separate contractual relationship will be created between you and Stripe, and we cannot be held liable for any errors, actions, omissions, or incorrect charges that may be made by them.

5) Price

5.1 The price of the Goods will be as shown on our website or app at the time we confirm your order. Our prices do not include VAT. For destinations outside the EU, such as the US, no VAT is due but the price you pay remains the same.

5.2 The price of the Goods does not include delivery charges, which will be notified to you during the checkout process and before you confirm your order.

5.3 Any promotional prices or deals are subject to availability and may be withdrawn at any time.

Incorrect pricing

5.4 We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite our reasonable efforts, some of the Goods on our Site or app may be incorrectly priced. We will normally check prices as part of our despatch procedures so that:

5.6 where the Goods’ correct price is less than the price stated on our Site, we will charge the lower amount when despatching the Goods to you; and

5.7 if the Goods’ correct price is higher than the price stated on our Site or app, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price.

Price Increases

5.8 All manufacturers generally have price increases throughout the year, due to increases in manufacturing costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable. We always aim to notify customers of pending price increases on the product details page.

5.9 We do not have control over prices listed on external sites partner sites, including Google cached listings, shopping feeds or any other site. We are not obliged to provide products for any price which is listed on an external site. We do not have control of the rate at which search engines crawl our site or our systems crawling partner sites, and therefore the information in the search results or partner sites may not be indicative of up-to-date prices.

6) Retailer Partner Promotions terms and conditions (“Retailer Partner Promotion Terms”)

From time to time, Tilyz may permit customers using the Tilyz sites to take part in competitions and promotions offered by our retailer partners (“Retailer Promotions”). Retailer Promotions will be subject to any specific terms and conditions set by the Retailer Partner and usually available on the Retailer Partner’s website. You should ensure that you read the specific promotion terms and conditions on the Retailer Partner’s website. From time to time, Tilyz may identify that a Retailer Promotion is ‘ending soon’ or is a ‘limited time offer’. This means that the end date for the applicable Retailer Promotion falls within the next six days. Tilyz receives such end date information from our Retailer Partners and takes reasonable steps to ensure that this information is accurate and up to date. Notwithstanding the foregoing, you should ensure that you read the applicable Retailer Promotion terms and conditions on the relevant Retailer Partner’s website for full details and to confirm the end date. By using a promotional code and/or taking part in a Retailer Partner’s promotion on the Tilyz sites or app you will be deemed to have read and understood the terms relating to the Retailer Promotions and agree to be bound by them.

For orders placed via a Retailer Partner’s website, we will provide a promotional code to be entered at the Retailer Partner’s checkout. You must ensure that the promotional code is correctly inputted at checkout to apply any discount to your order. For orders placed on the Integrated Checkout on our site, where a promotion is indicated.

7) Your rights to cancel.

7.1) If you change your mind about a purchase you have made through our website or by phone or, you have the right to cancel the purchase at any time up to 30 days from the day after the item was delivered to you. If the item is unused, in its original packaging when returned to us and accompanied by a valid proof of purchase, we will offer a full refund of the purchase price and any outbound delivery costs that have been charged at the standard rate. The costs of any non-standard delivery charges will not be refunded, and you will have to pay the costs of returning the item to us. We are also happy to exchange your item within 30 days from the date of despatch. If you choose to exchange your item outside of the 30-day refund period, a refund will not be offered for the exchanged item unless the product is faulty.

8. Our right to cancel

8.1: Order Cancellation by Us

We reserve the right to cancel an order before delivery for any reason, including situations beyond our control, such as unavailability of the item. Should such circumstances arise, we will make timely communication to inform you of the cancellation.

8.2: Refunds for Order Cancellation

If we must cancel an order subsequent to your payment for the Goods, the corresponding payment shall be promptly refunded to you.

9. Faulty Goods

9.1 If the Goods are faulty, you must return the Goods – some products such as pierced jewellery and sealed stationery products are not returnable. Subject to the terms of the manufacturer’s warranty, you may be entitled to a replacement of the Goods or a refund.

9.2 You have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return or refund or anything else in these Terms.

10. Liability and Indemnity

Nothing in the Contract or these Terms and Conditions seeks to limit or exclude our liability in respect of death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability which cannot lawfully be excluded or limited.

We accept no liability for any of the following:

Any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, and goodwill or commercial opportunities.

Loss or corruption of any data, database or software;

Any special, indirect or consequential loss or damage.

All warranties or conditions whether express or implied by law are expressly excluded to the fullest extent permitted by law.

In the event of a breach by us of our express obligations under the Contract, your remedies will be limited to damages, which in any event, shall not exceed the total fees paid by you under the Contract.

You will indemnify and hold us harmless from and against any and all claims, costs and liabilities howsoever arising and of whatsoever nature (including any consequential or indirect costs or losses) and whether in contract or in tort, including injury to or death of any person or persons or loss of or damage to any property arising out of or in respect of the performance by you of your obligations under the Contract if and to the extent that such losses, costs, damages and expenses are caused or are contributed to by your negligent acts or omissions or those of any persons for which you are otherwise liable.

11. Intellectual Property

Subject to a written agreement to the contrary, we reserve all intellectual property rights which may subsist in the content included on our website. The content will remain the property of Tilyz AI Ltd other relevant third parties. We reserve the right to take such actions as may be appropriate to restrain or prevent infringement of such intellectual property rights. By continuing to use the Services you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing will be construed as granting, by implication, or otherwise, any license or right to use any trademark, or logo displayed on the site without our prior permission.

You may, for your own personal, non-commercial use only, do the following:

Retrieve, display and view the Content on a computer screen, or other devices such as a tablet;

Print the Content for your own personal use.

You must not otherwise reproduce, modify, copy, distribute or use for any commercial purposes any Content without the written permission of us.

You must immediately bring to our attention any infringement or suspected infringement of any of the intellectual property rights licensed to you of which you are aware and at our request, you will take such action or assist us in taking such action as we may deem appropriate to protect the intellectual property rights.

You acknowledge that you are responsible for any Content you may post on your own profiles or platforms, including the legality, reliability, appropriateness, originality, and copyright of any such Content. You may not upload to, distribute or otherwise publish through the social media groups, any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive or privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable, (ii) may constitute or encourage a criminal offence, violate the rights of any third party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam.”

12. Confidentiality

Each Party undertakes that throughout the duration of the Contract, the Parties may disclose certain confidential information to each other. Both Parties agree that they will not use the confidential information provided by the other, other than to perform their obligations under the Contract.  Each Party will maintain the confidential information’s confidentiality and will not disseminate it to any third party, unless required by law or unless so authorised by the other Party in writing.

13. Data Protection

All personal information that we may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 2018, UK GDPR and any subsequent amendments to it.

For more information on our processing of personal data, please refer to our privacy policy, available on request.

14. Relationship of the Parties

Nothing in the Contract will render or be deemed to render us an employee or agent of yours or you an employee or agent of ours.

Nothing in the Contract will constitute or be deemed to constitute a partnership, joint venture, agency or other fiduciary relationship between the Parties other than the contractual relationship expressly provided for in the Contract.

15. Force Majeure

Neither Party will be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, infectious diseases, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.

16. Other Important Terms

We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if, for example, we sell our business). If this occurs, we will inform you in writing.  Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without our express written permission.

The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions will be valid and enforceable.

No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.

We may revise these Terms and Conditions from time to time.  If we change these Terms and Conditions as they relate to the Contract between you and us, we will give you advance notice of the changes and provide details of how you may cancel if you are not happy with them.

17. Law and Jurisdiction

These Terms and Conditions and the Contract between you and us (whether contractual or otherwise) will be governed by, and construed in accordance with, the laws of England and Wales.

Any dispute, controversy, proceedings or claim between you and us relating to the Contract or these Terms and Conditions (whether contractual or otherwise) will be subject to the jurisdiction of the courts of England and Wales.

Return policy.

Where can I locate the return details?

You can locate this information on a retailer’s return policy by visiting the customer return policy on their website.

For inquiries regarding your return or refund status, feel free to get in touch with our Customer Care team at [email protected]